The ease of use, as well everything is so organized that it's easy to find what you need without having too many tabs open at once! There are some times when I have been searching for something in particular (such an account number) only because there were no other accounts listed within my search results- but this has not always happened with every site we've tried out yet either!! Great software overall though - just add more features like integration into Salesforce would be great if possible :) We love how easily our employees can log onto their own customer portal whenever they want instead or us coming around them during work hours/weeks which makes life much easier than constantly going back & forth between two different portals all day long.- Easy access anywhere through mobile devices / desktop computers.