I've been using matte lipstick for a few years. This has been a good product in the past and gave me the support and style I'm looking for, but something is wrong with the last shipment. I have two of these, one at the gym and one at home. The one I just received looks like it was shrunk in the container (see pic) and is tougher than the tin I have at home. As a result, I can't work the way I used to with my short hair. I would like a replacement so I went to their website but they don't seem to have any way of contacting them (other than ordering online). I'm getting around some "softer" spots for now, but it won't be for long. I could return it but no one else could use it and then I would be completely absent from the gym. Given the inconsistency of the product and the inability to get any customer service on the new glass without paying for it, I can only give this product three stars.
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