As a longtime fan of Filofax organizers, I couldn't wait to peruse their web store. However, my encounter was not at all satisfying. The website is sluggish, clunky, and unreliable, especially the search bar. Neither the category structure nor the product details are particularly user-friendly. In addition, there are too many extra stages and pages during checkout, which extends the process longer than it needs to be. The shipping times are lengthier than those offered by competing businesses, and tracking details are not regularly updated. The online store is disappointing for a business that promotes itself on the basis of quality and care. To see a company with such a stellar image underinvest in their online storefront is disheartening. As an expert user, I have higher standards for the businesses I entrust with my business requirements. I think Filofax should put more resources into their online shop to better serve their clientele. Consider alternative choices that provide superior online shopping experiences and equally high-quality agenda planners. I really hope Filofax listens to this input and makes changes to their website to make shopping easier for their customers.