The headset itself is great and the noise cancellation is amazing. I work in a data center with such noise that I can barely hear myself, but people on the other end can't even hear the noise. It's amazing to be honest. However, this is one of those products that you can buy brand new from the store. Obviously, these are refurbished, returned, or old models that the manufacturer is selling directly to consumers through Revain. I say this for the following reasons: 1. I bought this headset in retail packaging and it broke after 6 months. The replacement was a refurbished headset with all components but no retail box or manual.2. If you look at most device ratings elsewhere, they are much higher than here.3. It's $20 cheaper here than anywhere else including the Plantronics website. I'm not saying I shouldn't buy the device and in fact I would buy it again because of its good performance. All I'm saying is be aware of what you're buying and get a guarantee. This is my second unit. The first lasted 2 years and this one 6 months. If you look at the reviews you will understand that this is hit or miss. For the record, Plantronics support was good and sent a replacement a few days later.
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