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1309 Review
39 Karma

Review on πŸ”† AquaIllumination Hydra 32 HD LED Reef Light (Black) by Luis Tuazon

Revainrating 3 out of 5

Aqua Illumination's customer service is terrible

This expensive coral lighting system may be worth the price, but the support from the manufacturer (AquaIllumination) is terrible. It's like they have no idea how to approach customers' custom lighting solutions other than to suggest that you go to their website and download the "Signature Series" lighting program preset. no matter what your problem is. make the lighting settings yourself. You don't want to bleach your coral, are having trouble with coral not growing, want to know the exact build height for your specific needs, want to know the specific lighting setting, then don't ask the AI because if you do. They will surely direct you to "our Signature Series Lighting Presets". Oh yeah, the same Signature Series lighting presets that randomly reset the program after a week or two of use, leaving your aquarium with no lights? Your app isn't 100%, but if you manually enter individual light percentages, it works fine. As far as my review is concerned, this appears to be a quality build. I recommend paying a lot of money for a specific mount. I bought a bendable pipe mount and found it suboptimal but workable. The lighting is fantastic, you can select the color spectrum you want and see all the colors of the coral as it should be. The lighting app leaves a lot to be desired, but works if you do everything manually and leave it alone. Let's call it automation through manual control lol. Again, great product, poor app controller, expensive because you're paying for aesthetics and branding. I am not sure I will buy this brand again. But maybe the other led reef lighting customer service is just as terrible. However, this is MY experience with this particular "AI Hydra 32" light mounted over a 90 gallon cube.

Pros
  • Lots of positive vibes
Cons
  • No performance