UPDATE: The company was very helpful and responded quickly to my contact. The company sent another one that actually works! Customer service asked me to upgrade this product from 2 to 4 stars. The box was damaged upon arrival. Although the tree was still fine. Allowed. The tree caught fire and went out just as quickly. Haven't gotten it to turn on since. Is this a defect or just a very poorly made product? We are awaiting a response from the seller regarding the replacement.
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