The best thing about load planner is that it provides me with all of my information in one place, which makes life easier than having to go through several different systems or apps! It's not very easy at first because there are so many features you need learn but once I got used to how everything works together we were able to make some amazing improvements by using this system as our main hub/hub point between multiple departments (like accounting).
We have been working hard since launch day trying to improve things every week - sometimes daily if needed. There has only ever really be 1 problem solved after 3 years use; however, they've addressed those issues quickly and effectively when notified via support tickets / emails from us users.