Service delivery platform for multiple clients across different verticals. Can be used to consolidate data from disparate sources and provides an interface to multiple applications and services. The tool has helped us to automate business processes which in turn have reduced costs, increased revenues and improved customer experience. Not much to dislike about this product. I would say that it would be great if there was an option to export/import data from other third party tools like Salesforce or SugarCRM. If you are looking for a service delivery platform that will enable you to integrate your business applications with other vendors, then this is the ideal solution for you. It helps us to connect our internal applications with third party software such as Salesforce. Using the API, we can pull data into our system and use it to connect other third parties.