-Good and easy to use.-Good reporting features.-Easy to customize your own fields.-Can be integrated with external systems as well. - Good for tracking sales opportunities.- Good for lead management.-Good for customer onboarding.-Good for onboarded customers follow up. -Easy to integrate with external systems like Salesforce. -Good for tracking marketing activities.-Good for customer relationship management.-Good for CRM. -Easy to use and have good support team. I haven't found anything i dislike about this tool yet. This is a very simple to use system that helps me track my tasks/invoices/customer information very easily.