While the shelves fit our needs and the price was good, they are made from lightweight pieces of wood, not high quality material. The line "An unexpected problem with your order" is only intended to try to generate feedback. Even worse was the included card that offered $20 for a five star review. They have since informed me that they no longer practice this practice. If you want inexpensive shelves, buy them, but realize the high ratings are likely influenced by their rewards system.
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