The training we received in this program was extremely helpful! It taught us how Salesforce works inside out so that it made it easier for me as an administrator of my network team's software. I learned more than what can be put just into words about using multiple tools together at once (Apex + Service Cloud). We were able to implement new processes faster with less manual work/typing from myself or others thanks to being able to use several different applications simultaneously when needed without needing constant switching back-and forth due to system differences etc., but also have all of those data pulled under one roof if need arises. I like that we can do live chat with potential customers via zoom or skype as well! It's not an app but it would be great if they could add more ways of communication for people who don't have smartphones/ipads. Our clients love how easy this software makes prospecting easier than ever before! We're able to reach out to prospects in seconds instead of hours (or days) which saves us so much time!!