UPDATE ****The customer service provided by this company is exceptional. I was immediately contacted by a representative to resolve my issue. Joyce apologized for the inconvenience and offered me a full refund, but I opted for a replacement cartridge instead. The replacement was dispatched in a timely manner and delivery was quick (replacement dispatched 10/15/2020 and received 10/20/2020). The replacement works great and I will definitely order again and recommend AISEN. Thank you again for your exceptional service, Joyce. * (First experience) I could not print a black and white document. The black cartridge appears defective. I've made many attempts to solve the problem by repeatedly cleaning the ink cartridge and leveling the printer, but that didn't solve the problem.
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