Update: The seller contacted me after learning what happened and offered to send me a new one instead which was very generous but I had already replaced him with one from the local shop to comfort the son; who didn't understand why he couldn't use it. Although the product did not suit us, I would recommend the seller as he tried to correct the situation and help in every way he could. My autistic son loves to jump and jump so I bought this as a surprise. I had high hopes for this at first, but when I pumped it up I found that the closure had two slits and the stitching unraveled in several places. The returnee will try again, hopefully with better results.
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