2nd update 18th October - Cathy was quick to send out a new replacement strap free of charge including shipping. That's great customer service! They contacted me via email asking for photos to ensure the correct part was sent. The new strap seems to be holding up well. This bag is very cute, there's plenty of room inside without feeling too bulky or clunky, and I love the color and feel of the leather. After this pleasant experience, I will definitely order from Kattee again! TO UPDATE! 28.8. I was contacted by Kattee and they sent me a new strap based on my review below. I'm excited! Cheers great customer service! The new strap won't be here until October BUT fingers crossed it can be worn longer and I can use my new Kattee bag for the holidays. Broke while moving! I'm so disappointed that this bag broke and I've only used it 5-7 times this month. I love the size of the bag, the texture of the leather, the look and color of the bag, but if the bag doesn't last more than a month, it's all useless. I was looking for a medium sized leather bag that could hold my sunglasses etc and not be too big like my other bags. I think I'll be looking for a new bag again and will definitely not buy Kathy again. And I'm terribly disappointed to be stuck with a broken $60 wallet because my window to return my purchase was only 6 days ago.
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