I like how you are able to create your own workflows or use prebuilt ones that do not require coding knowledge (just drag drop). It's very intuitive which helps new people pick up quickly without having any prior experience with programming languages. You cannot customize too much as far as adding features go but if they add this feature then my vote would be 100%. Nothing at least nothing majorly negative about leapworks software. This was just an internal tool we were using internally within our organization.