I bought this bag to take with me on a 2 week trip to Africa. On the first day, still at the airport with a 9-hour layover, there were some quality problems. First, when trying to access one of the pockets, the zipper broke. Second, the strap that was supposed to attach the phone case to the shoulder strap failed and my phone fell to the ground. Both failed due to simple wear and tear and were likely manufacturing defects. I don't know if it was an isolated case or shared with the bag. However, during my two weeks in Africa the bag was used daily to carry materials that had some weight and functioned as expected. I would give the bag a 5 if it weren't for a manufacturing defect.
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