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1 Level
786 Review
44 Karma

Review on DataGen by Dmitriy Kingsley

Revainrating 4 out of 5

A useful tool that has helped me simulate customer service experiences

The most significant benefit I've noticed is the ability to create many different simulated environments with varying degrees of complexity in order to test the software's capabilities. I also like how customizable the process is as it can be configured to meet my needs in terms of number of agents, buildings, etc. I think the interface could be improved to make it easier to navigate. It took some time to get used to navigating the program but once I got the hang of it, it was very helpful. In addition to testing the software, I have been able to create environments for training purposes.

img 1 attached to DataGen review by Dmitriy Kingsley



Pros
  • Simulation capability
  • Ability customize environment creation
  • Easy access across organization (staff level)
  • Good support staff available when needed
Cons
  • Interface navigation
  • Lackluster documentation