The customer support is excellent, they follow up with me until I am satisfied that my case has been dealt as it should be in order to avoid any future problems for my business or myself. I have not seen anything that makes this firm stand out above others within our industry; however all firms are different so take note! Contact them first before hiring anyone else to ensure your needs will match their capabilities. They provide great customer care services which was missing at other law firms we had previously used when dealing with client issues/problems (i.e., billing errors).