Very disappointed with the quality of this product and customer service. This blanket is amazing, but after using it for less than 4 months with moderate use (no kids, no pets and not even laundered) a few pom poms broke off and the braids became tangled. I contacted customer service and was told they would do nothing as the 30 day warranty has expired. If this isn't the norm for their product I would expect them to want to fix it by sending a replacement, but that's not the case. It says a lot that I shouldn't expect this reel to last more than 4 months and they don't endorse their product. spend money elsewhere
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