As soon as I opened the box I knew this was a quality item. I was expecting something weak. That's not it. Unfortunately the part broke off which is most likely due to the shipping process rather than quality control. I immediately contacted the support team via fb messenger and immediately contacted a live person who helped with the exchange. I am very impressed with their customer service. It's really important when you buy from Revain. Anyway I will use that as a guide if I inevitably have to teach from home again and I know it will be perfect. Plus, it's bamboo, so it's sustainable. And it's very aesthetic.