Update: Customer service was fantastic. They sent me a new package of sand and this was MUCH better. I actually like this better than the kinetic sand brand! I ordered 2 packages of the cool sand based on the good reviews. Both of my packages were a solid brick when removed from the bag. I keep trying to break it up and it’s just crumbling all over the place :( really disappointed, I wanted to love it. Has anyone else had issues like this? Is there a fix? Is this a known issue?
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