The best thing about this platform is that it has made our life easier by enabling us with great features of real time monitoring of client service requests and their resolution from anywhere in the world without having to visit there physically. I dislike only few things about this system. It provides me with so many benefits which are not yet fully explored or documented. I don't know any other complaints regarding this software but if you want something unique then try out this amazing product as it will help make your work much more efficient and productive! Real-time view into every step of an incident for a single project/issue. This solution helps improve overall team efficiency and productivity by providing visibility across multiple departments within one organization.