Very happy with the product. However, I disagree with the 15 second fix process and no steam. For my hat, this worked best if I steamed the area once or twice with a band-aid and shortly after that pressed it down with an iron. I left the iron on for about 20-25 seconds, tested it and then another 10 or 15 seconds did the trick. So far they've done it right. I also had to flash a few times to secure the patches before using the iron.
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