Two major flaws, otherwise great product. 1) There is no monitoring via the headphones. This means you should be able to hear through the headphones. This muffles the sound and makes some conversations almost incomprehensible. 2) There is no way to change my side of the conversation. Playback is loud on my side and normal on the phone side. When you have to speak out loud due to a bad connection, it sounds like you're screaming. There should be a microphone adjustment and a built-in monitor.
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