It's best for remote support and monitoring of servers in my organization as well as other clients. Not much - I like everything about this product! The interface has been revamped recently which looks very nice. Also there are lots of updates coming up every now and then. Best feature is its ability to monitor multiple systems at the same time! There are few issues when comparing between two products but nothing major. If you're looking for a good tool to monitor your server remotely we highly recommend using indenitools. We use it quite often to check our website performance during live hours.