I like that jhart is willing t provide assistance with any of my needs when it comes time for marketing campaigns as well advertising sales pitches etc..I dislike having outages during peak times which can be quite frustrating if you are trying to sell something or pitch an ad campaign at this particular moment! It's great though since i know its always ready whenever we do have downtime so no worries there!! As one who has been doing online work from home before (and still does occasionally) - being able connect w/ customers via skype makes things easy & less stressful too.