The way the ratchet has to disengage to slide against the direction of the teeth is unreliable. It uses a slotted card to block the pin when you move the monitor to its maximum position. it should, so it just releases the pin and the monitor gets stuck at its highest level while you struggle with pushing the monitor up and down and trying to get it to actually reset the ratchet so it's pushed down can be. slotted plastic card and knurled assembly for better friction, it would probably work much better. Alternatively, they could forget about the slotted card and just construct it with a lever on the side that releases the pin when pressed. . Especially since there is nothing comparable on the market. It should adapt quickly without taking up too much space like an articulated arm.
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