It's easy to configure, has great documentation which makes setting up new environments very quick with little effort needed! The GUI can be confusing at first but once you get used to how things work its not too bad (or hard!) You have an entire DevOps toolset built in for your needs - I've never had any issues using them as they are so well thought out compared other solutions we looked into that were more expensive. We use their support services quite often when our own isn't available or doesn't answer quickly enough. They're always helpful and know what questions need answering without having to ask directly. Their knowledge base also answers most common queries about functionality pretty easily if you cannot find exactly what you want answered straight away. If there was anything I disliked about this product it would only really come down to personal preference rather than actual problems. As mentioned above though, everything else works perfectly fine. For me personally, I like being able to see my changes before pushing.
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