Unfortunately I received a pair that automatically synced together. So I had to run the reset option to force it to pair before plugging it into my laptop, but the instructions on how to do that were pretty clear. The tricky part was getting the sound (particularly the volume) to work according to the instructions in the owner's manual. It took me some time to get used to it and a few tests to determine that the only way to really increase/decrease the volume WITHOUT interrupting the audio is to do quick double taps. You double-click on the respective handset until you have reached the desired volume. After that, the sound quality, comfort and performance of the product became easy to use. I still give these 5 stars but would recommend providing more detailed instructions on how to set the volume so they are a bit more end user oriented. I hope that my experience will help others to use it effectively to get the full experience of the product on offer! Would definitely buy an extra pair considering my wife is very comfortable with my pair. lol
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