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Malaysia, Kuala Lumpur
1 Level
464 Review
0 Karma

Review on Norbi Pet Warm Jacket: A Stylish 2-in-1 Outfit for Small Dogs - Winter Vest, Harness, and Cold Weather Coat in One! by Jamie Miller

Revainrating 5 out of 5

Excellent customer care.

Love this jacket and was so disappointed when the large one didn't fit. I read the reviews and measured it and the large one should have fitted but it didn't. I had to contact support to get the refund. I received a response within a day and was offered two options (because returning it would cost me $9 to ship to China). 30% refund (keep the big jacket) or pay $9 to have them send me a very big jacket. I needed a jacket since our Arizona winter was colder than usual (dropped below 40 degrees Fahrenheit). Cavaliers are single haired animals and are less than 45 degrees tall and only 15 months old, he hasn't got a full coat yet. The jacket came a week earlier than expected and fits perfectly. More importantly, Doolin loves wearing it! Be sure to be generous when measuring your dog's chest, add an inch to be safe and purchase the correct size.

Pros
  • Best
Cons
  • -