I like that it allows me in one place, see all of my issues from different systems such as sales force or jiras etc.
It is great for keeping track with what needs attention when you need help solving an issue! Sometimes i have had trouble figuring out how to search through tasks because there isn't enough space at times. If your looking into this product make sure its something thats going to be beneficial not only now but also down stream by having everything under 1 system. Keeping up-to date with our projects within multiple platforms has become easier since we are able to view them together instead of jumping between applications each time they pop back up again after being closed.