The customer support team are very helpful with any queries I have had over time! They also offer many different packages to suit your needs - from shared servers up through dedicated server solutions for larger organisations or businesses who require more control of their infrastructure than they can get in other providers out-there (such as GoDaddy).
It's great that you're able to see all aspects regarding pricing before signing away anything at this stage; it does give me confidence when making my decision about which package best suits our requirements now but will be suitable into future too if we need/want them later down line(s) once set ups & initial contracts signed off etc..