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Australia
1 Level
755 Review
33 Karma

Review on RGEEK by Gerardo Goodson

Revainrating 1 out of 5

Customer Service at RGEEK Disappoints Me

As a novice constructor, I was curious to check out RGEEK's web store, as they claimed to provide something for both seasoned builders and novices like me. In contrast, their customer service severely fell short of my expectations. First of all, it's hard to find your way through their website. It took me a few tries before I was able to locate the items I needed, and even then I wasn't 100% confident that I had made the appropriate purchase. Second, I received a harsh and unhelpful response from their customer support team when I asked for assistance. They didn't appear concerned about my issues and seemed angered by my questions. Throughout my time with RGEEK, I was disappointed. Although they have a large variety of supplies, shopping with them is a nightmare for any builder, whether you're a seasoned veteran or just getting started. In the future, I plan to take my company somewhere.

Pros
  • Comprehensive offering of constructing materials
Cons
  • Fewer products to choose from