I like how easy it is to use from an employee perspective as well because they have made all of their processes very simple so that you can easily navigate through them if needed! Customer support could be better but not too bad either since we are using this mostly internally with our team members who need help when there's something technical or needing some guidance about best practices within HyPrep itself. We're solving customer service issues by providing internal knowledge sharing tools which allows us to provide more value than just simply answering questions asked directly via chat/email etc..