I like that they are very professional, friendly people to work with! They have been extremely helpful in our business transition from another designer/company. There has not really anything i dislike about them as far as service goes but if you do need something done quickly please be prepared for some delays because of their busy schedule during normal working hours. We needed help transitioning over to this new system which was time sensitive so we were able to get set up within 2 days after signing contract.