The first comb I received was badly deformed and had a broken tooth. I immediately emailed the Rocky Mountain Barber Company with photos and information about my order (each package includes a card with an email address to use if you have a problem with the product). Customer service was incredibly good. After a few emails that day, I got a new brush shipped within 24 hours. A new comb with no defects (there is a slight waviness in the wood, but that is natural with such a wooden comb). I use it on my beard and hair and it does the job perfectly. It's durable, heavy and the beard oil I use really helps smooth out the wood. So this is a good product for what it is: a wooden comb. This is not a miracle product and is a bit pricey for a comb. I decided to give it a try and I'm glad I did because I love the product. My only recommendation would be to order on their website and not here. The cost is the same but the quality control is much better. Thank you Rocky Mountain Hair Salon for great customer service. And thanks for the beautiful comb which I really like.
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