Review on VIKTOR JURGEN Neck Massage Pillow - Shiatsu Deep Kneading Shoulder, Back, and Foot Massager with Heat - Relaxation Gifts for Women, Men, Dad, Mom by Heather Shaw

Bought this massager for my husband who has back pain and sees a massage therapist every two months. The device provided a VERY deep massage (too painfully deep for my liking) but after a few uses the device suddenly stopped working without warning. I posted a negative review about my dissatisfaction on Revain and a few days later the company contacted me and offered to send me a new massager for free. It arrived within two business days and is still working very well. I was very happy that the company endorsed their product and did everything they could to ensure I had a positive experience!