I bought these gloves through a third party because I was able to get a great discount. I was quickly disappointed because they tore right out of the bag the first time. I have been told that I must contact Kong directly if I want a refund. I have sent several emails over the past month and have not yet received a response. Aside from the fact that my gloves are torn and KONG's poor customer service, I still don't recommend these gloves. They are extremely stiff, which limits your function and the use of your hands when hanging rope. The thing is, canyoning is bad for your gear and you will change gear every year no matter what product you buy.
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