Their customer service is top notch! They are always willing to help, no matter what time of day it might be or if you need assistance from someone who speaks another language than English (like me). I love that they have everything in one place - so easy for us as technicians with our busy schedules. It's also nice having access through my phone/computer at any given moment without needing an appointment scheduled ahead of time. The only thing we dislike about them? Nothing really other then their prices seem high compared some competitors out there like Fleet Ops etc., but still manageable when looking into this tool vs others available. We were able to track vehicle mileage, repair history along wtih cost per mile which helped drive down overall expenses by over $500+ each month since using these tools last year.