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Israel, Jerusalem
1 Level
462 Review
0 Karma

Review on ๐Ÿพ TRIXIE's Medium and Large Cat Trees, Cat Post, Cat Hammock, Original Baza with Toy Set by Laura Pena

Revainrating 4 out of 5

Mine broke quickly but their customer service is great and they replaced it quickly!

I already had a smaller version of this and my two cats will struggle to sleep in it. They often slept in it one on top of the other. I decided to buy the same product, just a larger, multi-tiered version. They loved it from the first night. Now everyone has a bed and they don't fight anymore! They even take turns in bed with each other. Update 1: Tonight my two kittens jumped on a tree and it broke right in the middle (see pic)! There is a screw in each pillar, and the heads of the screws went through the pressed wood. The screw heads just aren't wide enough. Too bad this happened after only three weeks of use. However, Trixie reacted immediately and sent me a replacement. Love their customer service. Thanks very much! Update 2: After 10 months of use, the new product broke in the same place. It's a shame because cats love him so much. I have smaller beds of the same brand so I assembled a new Frankenstein scratching post and pieces of broken scratching posts with thick screws and large washers. A minute after I finished, the cats were back!

Pros
  • Few competitors
Cons
  • Ugly packaging