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South Korea, Seoul
1 Level
729 Review
44 Karma

Review on PROcure by Joe Medlin

Revainrating 3 out of 5

PROcure's Online Store Did Not Make an Impression on Me

Recently, I had the chance to shop at PROcure's online store, and I have to admit that my experience there was not very satisfying at all. Their customer service left a lot to be desired, despite the fact that their website is simple to traverse and they have an impressive selection of products. The products I ordered were of low quality, and some of them had even passed their expiration date when they were sent to me. When I tried to get in touch with customer support, they were slow to respond, and when they did, they were unapologetic and unable to offer any assistance. In addition, I discovered that their prices were significantly higher than the prices offered by other online stores that sell products that are comparable to theirs. I was prepared to pay a higher price given the high-quality of their products and the excellent service they provided, but the prices were simply unreasonable. My experience with the internet store offered by PROcure was, on the whole, less than impressive. Because of their stellar reputation, I had very high expectations for them, but they fell short in a number of key areas. They don't have the best prices and aren't very dependable, so I wouldn't suggest them to anyone searching for health and cleaning supplies.

Pros
  • a website that is simple to use and navigate
Cons
  • Returns and exchanges may be challenging if a product is out of supply.