Review on Soulmeet Sunflower Rose Heart Locket Necklace - Personalized Sterling Silver/Gold Custom Jewelry That Keeps Loved Ones Close with Pictures by Robert Helstrom

First, this locket is small but mighty! Second, it came in a small box and the gold chain, an additional $50, was in a knot. It was not possible to pull it out because the chain is very thin. I wrote to them and wrote to them about it. They ended up sending me a video on how to untie the knot. Tell me to use a screwdriver. Doesn't fit in the knot. They told me to send it back at my expense and they would untie the knot. Why do I have to pay the postage and insurance to send this back when it was her fault. They said it was because it was on its way to a delivery so it hit the knot. And they are not responsible for it. Fun! I don't know how it got into the knot, but it wasn't from the post office. Very disappointed! Attention buyers!