Burns Sheehan have been great to work with and they've helped me find some of my best opportunities. I had heard that their service was lacking but this has never been an issue for me personally. Their support team is very proactive and always willing to help. The only thing I could think of as being negative would be if you were not happy with the quality of your experience at the time - which might be something you can't change or control. You're always working with friendly people who are eager to help. If you need to look for a recruitment agency then I cannot recommend them highly enough! They've been instrumental in helping me build up my career over the last few years. Working with them has given me so many opportunities. We've built strong relationships and they're really good at keeping me informed about the market.