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France, Paris
1 Level
64 Review
0 Karma

Review on Dell SE2419Hx 23.8-inch Full HD 1920x1080 Monitor with 60Hz Refresh Rate by Eric Bleimeyer

Revainrating 1 out of 5

Throwaway junk with terrible support from Dell

I bought this monitor in September 2020. It has been connected to the same computer and on the same desk in a clean and dry environment ever since. He died last week. A small "No HDMI signal from your device" window popped up on the screen and it didn't go away even when I swapped out known good HDMI cables and tested it with other computers. I contacted Dell tech support who were initially friendly and helpful but ultimately refused to replace it because the registered owner information didn't match mine (even though I bought it brand new from Revain and the serial number sticker said, that this was not the case). made in June 2020 so it can't have passed through too many hands before it got to us). Revain was a solid help: even though the 30 day return period had expired as Dell was so horrible, Revain offered to refund the purchase so I could replace it. I will *definitely* not replace it with another Dell monitor as that brand is already dead to me.

Pros
  • Verified
Cons
  • Limited response time

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