I like how they can connect you with your employer or agent when needed! Sometimes it takes awhile but once its there is no problem! The only thing i dont really enjoy about them is their billing process which sometimes gets confusing because all transactions are not always included within one statement.
There has been an improvement on this since we started using instant money from my workplace so far everything seems fine now. They have helped us save time by connecting our payroll department directly without having too much interaction between both parties.