I'm usually pleased with my internet shopping experiences, but Neporal left me feeling let down. Their tool and house improvement product selection is impressive, but their website could use some work. Shipping was also slower than promised, and the checkout procedure was complicated and time-consuming. In addition, my experience with their customer service was not as positive as I had anticipated. As a life coach, one of my goals is to inspire companies to be the best they can be in every way. Neporal fell short in a few key areas, and as a result, they failed to leave a favorable impression on their customers.