The UI is very easy to use with all the features that I need in one place - sales force, marketing, customer 360, service center, etc. Customer Service - for sure! No service portal as such but we have our own custom CRM application which provides us all needed functionality. There's nothing that I dislike really, the product just works. I do like that it has multiple integrations - Salesforce, Zendesk, HubSpot, Slack, etc. Nothing specifically at this moment. We utilize both the mobile apps and Web app to reach out to customers and clients. The best thing about this software is that it is very easy to use, and it has a wide variety of features. It is compatible with a wide range of operating systems, which is very convenient. Sometimes when I use it, it takes a long time to load. Also, sometimes the text is not properly displayed, so I have to switch to another program to fix that. I recommend this software to anyone who needs to make presentations and presentations. I use it to create presentations and presentations from my computer.