It's easy to use for our team of 3-4 people who are new to flow gear. We have been able to build out some very complex processes using it quickly. The support is outstanding as well - they're always willing to help with any questions you might have. I wish there were more templates available when we first started but that has improved over time. There can be confusion between the different options (eg. "flow" vs "work"). You need someone familiar with this software to get the most from it. We've used other products before but nothing comes close to how intuitively simple flowgear makes building applications/processes. Our main benefit has been being able to create custom forms easily without having to write code.