My main complaint, which renders this item totally unusable, is that the velcro on the replacement pad does not match the velcro on the carrier. I have double checked to ensure I have the correct size and model number/media type for which they are intended. The product delivered also says on the box that it really should fit in the Large Original Sherpa Luxury Pet Bag. That's a lie. Sizing is similar but not identical, but the main issue is that you can't put both Velcro straps on at the same time, and where they are, you can't even use one strap to cover the entire hard plastic base. As other reviewers have pointed out, it also feels like a cheaper, crappy faux lambswool, thinner and less cushioning.
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