I like that they are accessible and easy to reach out to when needed. They have an excellent team with many years under their belts solving complex problems. The cost can be high if you need more than just someone who knows what they're doing - there could possibly be better options at a lower price point without sacrificing quality or service. We had a hard time finding someone knowledgeable about our industry that was available via phone/email during normal working hours. So having access to professionals around-the-clock helped tremendously!